According to a global Forrester survey of 192 CIOs and IT leaders in December 2013, all of them are facing very similar challenges. The key aspects vary depending on the economy, but they have several major topics in common:
- First and foremost, the CIO/IT leaders have to become valued and respected partners for the business (= the other board members) and get out of the “IT is a cost center” stigma
- Many retail organizations are sitting on a gold mine: Their data.
But they struggle using “big data” to gain insights for sales, product development, customer engagement, etc.
- The bigger the retail organization and its IT, the larger the budget used for maintenance and “keeping the lights on”. At the same time, those large businesses need even more innovation and speed delivered by IT. A catch 22 situation.
What is the solution?
When we are working with CIOs and their teams we assist in both positioning the IT as THE innovation partner for the business and aligning all IT people into the right direction.
You can find the complete study here: http://www.tcs.com/SiteCollectionDocuments/White-Papers/2014-Global-Agenda-Retail-CIO-Study-1213-1.pdf
Follow us on twitter and get all our updates: